You can customize various elements to create your unique handpan. This typically includes the scale (note arrangement), number of notes, tuning frequency (e.g., 440Hz or 432Hz), material finish (e.g., nitrided, raw, colored), and often engravings or custom artwork on the shell. We'll guide you through all the possibilities.

The crafting time for a custom handpan varies depending on the complexity of your design and our current workload. Typically, it can range from 2 to 6 weeks from the time your design is finalized and payment is processed. We'll provide you with an estimated timeline during the design confirmation phase.

The price of a custom handpan depends on several factors, including the chosen scale complexity, number of notes, material finish, and any intricate engravings. Once we review your specific design request, we'll provide a detailed and transparent quote that outlines all costs.

While we can't play your exact handpan before it's created, we can provide audio or video examples of similar scales or notes. During the design confirmation process, we'll discuss the tonal characteristics of your chosen scale to ensure it matches your expectations.

Our experienced craftsmen will evaluate the feasibility of every custom request. If your initial design presents technical challenges, we'll collaborate with you to suggest modifications or alternative solutions that maintain your vision while ensuring the handpan's optimal playability and sound quality.

All our custom handpans come with a 2-year warranty covering craftsmanship and structural integrity under normal use. This ensures your investment is protected. Specific details of the warranty will be provided with your purchase.

Because custom handpans are made to your specific specifications, they are non-returnable. We appreciate your understanding.